Service Quality and Customer Satisfaction Course

The Service Quality and Customer Satisfaction training course gives participants the best practices, communication skills, conflict resolution strategies, and customer satisfaction assessment

Beginner

Created by OraDMT Last Updated 26/08/2021 21:07

What's Included

  • 32 Lectures
  • Access on tablet and phone
  • Certificate of completion

Choose Training option

Online Tutorial
Ksh.5,000.00
Online Live Teacher
Ksh.25,000.00
Physical Classroom
Ksh.30,000.00
For In-company, In-campus, Group, Workshop Training

What you'll learn

  • Use comprehensive statistical measurement methods to sample and analyze customer satisfaction
  • Establish the importance of setting and reviewing customer service excellence standards
  • Communicate more effectively by utilizing active listening and questioning skills
  • Demonstrate how to deal with demanding or aggressive customers in a professional manner
  • List goal setting techniques and time management tips to increase productivity

Course Curriculum

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32 Lectures

00:00

Description

The Service Quality and Customer Satisfaction training course gives participants the best practices, communication skills, conflict resolution strategies, and customer satisfaction assessment tools they require to build a customer-centric organization. Participants will discover how to use a variety of statistical methods to collect and measure key indicators to identify service quality gaps to improve customer service satisfaction. 

Instructors

(5.00)

100 Courses

14 Students

1 Reviews

OraDMT

Digital Marketing Training
Welcome to OraDMT – We offer Digital Marketing Training in Kenya. Arm yourself with the essential principles and practices of marketing in this digital economy by enrolling for our Digital Marketing courses or let us implement the strategies for you.

We set the Digital Marketing Standards in Kenya. OraDMT has been offering Digital Marketing since 2015 and we have trained and certified more digital marketers than any other digital marketing institution in Kenya. This year 2020 we are introducing 2 new programmes; Design Thinking and Entrepreneurship.

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