Customer Service Management Course

Good customer service can be considered as the big differentiator between firms and In this course, we look at what it takes to build a customer-centric organization.

Beginner

Created by OraDMT Last Updated 20/08/2021 01:55

What's Included

  • 34 Lectures
  • Access on tablet and phone
  • Certificate of completion

Choose Training option

Online Tutorial
Ksh.25,000.00
Online Live Teacher
Ksh.30,000.00
Physical Classroom Not available For In-company, In-campus, Group, Workshop Training

What you'll learn

  • Develop a holistic customer care approach by taking into consideration seven different aspects of the definition of customer service
  • Create objectives and programs to maximize internal customer satisfaction
  • Evaluate the design, implementation and analysis of customer satisfaction surveys
  • Use customer complaints as the springboard for service improvement
  • Write Service Level Agreements (SLAs) to ensure clarity and conformance

Course Curriculum

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34 Lectures

00:00

Description

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer-centric organization.

Instructors

(5.00)

100 Courses

14 Students

1 Reviews

OraDMT

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