This Customer Acquisition & Retention Strategies course provides participants with the tools and techniques to create a powerful new approach to strategy in their organizations, one based on putting customer value at the center. This program focuses on strategic planning and how to implement it. You will not think about strategy in the same way ever again.
Real strategic planning is about positioning the organization for a future which on one hand is increasingly impossible to predict and on the other hand, keeps the customer at the center of everything it does. Effective strategy delivery creates a basis for sustained competitive differentiation coupled with simultaneous revenue, cost, and service impact.
